ClickFox and Atos, an international leader in digital services, have announced an exclusive three-year partnership to deliver an industry first-of-its-kind journey approach in digital automation for infrastructure & data management to more than two thousand companies.
Atos selected ClickFox, and their advanced journey analytics platform for their innovation and specialized journey science capabilities. The unique Service Intelligence & Analytics capabilities will drive meaningful process improvements, performance transparency and efficiency related cost savings. This is made possible through the analysis and optimization of a service desk ticket’s life-cycle journey, from first being opened through post resolution survey, including all of the detailed events in between.
“This forward-thinking partnership provides another level of innovation to our new Service Intelligence and Analytics offering and digital transformation vision. It lays the foundation for future automated technologies to quickly advance next-generation products for our clients,” said Michel-Alain Proch, Group Senior Executive Vice President, CEO North American Operations at Atos. “This unique and groundbreaking approach also enables businesses to quickly identify where to automate for the best results.”
By integrating ClickFox within its managed services business, Atos is able to collect and analyze data across its entire global operations from any system (e.g. service desk platforms such as ServiceNow & Remedy). These digital service ‘journeys’ provide visibility into previously obscure operational performance dynamics, and thus allows Atos to prescriptively reengineer and automate procedures that deliver maximum impact for its customer base.
“The Atos and ClickFox joint go-to-market strategy enables a scalable journey analytic platform for their 2,200+ clients to leverage common use cases across their own data,” said Marco Pacelli, ClickFox CEO. “Atos will leap ahead of its competition by applying advanced data connectivity and journey analytics to its Big Data environments.”
ClickFox is the creator of the journey data standard and the only specialized journey solution certified on Hadoop. With over a decade of expertise monetizing the world’s largest customer interaction sources, they have proven success transforming big data into connected, dynamic journeys delivering billions in incremental revenue, operational efficiencies and c-sat improvements to our clients. Like us on social media @ClickFox.
Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.