Coffee Break

Seven Questions to Ask Yourself Before Getting a Business Intranet

The implementation of a business intranet has become increasingly common as organisations seek efficient means to enhance communication, collaboration, and productivity within their workforce.

However, before diving headfirst into the development and deployment of an intranet, it’s crucial for businesses to take a step back and ask themselves a series of pertinent questions. These questions can help to ensure that the intranet aligns with the organisation’s objectives and meets the needs of its employees. Here are some key questions to consider.


  1. What are our specific goals and objectives for implementing an intranet?

Before embarking on the journey of implementing a business intranet, it’s essential to clearly define the goals and objectives that the intranet aims to achieve. Whether it’s improving internal communication, enhancing collaboration among teams, streamlining business processes, or fostering a more connected organisational culture, having a clear understanding of the desired outcomes will guide the entire implementation process.

If you’re unsure how an intranet system will help you to reach your goals, then speak to the experts at Claromentis to learn how their intranet can be fully customised to your needs.


  1. What are the unique needs and preferences of our employees?

Understanding the needs, preferences, and pain points of your employees is paramount to the success of your intranet. Conducting surveys, focus groups, or one-on-one interviews can provide valuable insights into what features and functionalities are most important to them.

Whether it’s easy access to information, mobile compatibility, integration with existing tools, or personalised content, tailoring the intranet to meet the specific requirements of your workforce will increase user adoption and engagement.


  1. How will the intranet integrate with our existing systems and workflows?

Integration with existing systems and workflows is critical to ensure a seamless user experience and maximise efficiency. Consider how the intranet will integrate with tools such as email, document management systems, project management software, HR systems, and other business-critical applications. Compatibility and interoperability are key factors to evaluate during the selection process.


  1. What level of security and data privacy measures are necessary?

Protecting sensitive information and ensuring data privacy should be top priorities when implementing a business intranet. Assess the level of security required based on the nature of the data being shared and stored on the intranet. This may include features such as user authentication, role-based access controls, encryption, data backup, and compliance with regulatory requirements such as GDPR or HIPAA.


  1. How will we promote adoption and engagement among employees?

The success of a business intranet hinges on its adoption and engagement by employees. Develop a comprehensive plan to promote awareness, train users, and encourage participation. Consider hosting training sessions, creating user guides and tutorials, appointing intranet champions within different departments, and soliciting feedback regularly to continuously improve the intranet experience.


  1. What metrics will we use to measure the effectiveness of the intranet?

Establishing key performance indicators (KPIs) is essential for evaluating the effectiveness of the intranet and identifying areas for improvement. Metrics such as user engagement, content consumption, collaboration patterns, time saved on tasks, and employee satisfaction can provide valuable insights into the impact of the intranet on the organisation.


  1. How will we ensure scalability and flexibility for future growth?

As your organisation evolves and grows, so too should your intranet. Consider scalability and flexibility when selecting a platform and designing the architecture of the intranet. Ensure that the intranet can accommodate future expansion, technological advancements, and changing business needs without requiring significant reconfiguration or redevelopment.