Pexels – CC0 Licence As we learn how to deliver better customer service, there is one thing that comes up time and again – that it’s not what the customer thinks, but it’s how they feel during the transaction that colours...
Tag - transactions
Kenya Bankers Association (KBA) leads the way in its advocacy for developing and championing the banking industry in Kenya through its support across local and international financial sectors. KBA aims to help the banking industry and financial...