There are plenty of telehealth providers out there, so it can be hard to choose which one is right for you. You want to make sure the telemedicine services you choose meet your needs and fit your budget, so it’s important to take some time to consider what you need before making a final decision.
Here are five things to keep in mind when choosing a telehealth service provider:
- A provider who is licensed in the state where you live.
- A provider who has experience treating your condition and any other conditions you may have in common.
- A provider who has a strong understanding of how to interact with patients over video and phone calls, as well as how to use technology to make sure that you get the best care possible.
- A provider who can help you navigate the system and find specialists if necessary.
- A provider who will be there for you when you need them most!
- Make sure the company has your best interests at heart—not just their own.
- Make sure they have a great team of experts who can provide quality care to you and your family.
- Make sure they have an excellent customer experience from start to finish—from signing up with them, to making payments or getting support when needed (and everything in between).
- The platform should be easy to use and have good support.
- You’ll want at least one doctor or nurse practitioner on staff who is available 24/7, 365 days a year.
- You should be able to find out if other patients have had good experiences with the company—and how much they paid for the service.
- The company should offer multiple payment options and let you choose how much you pay per month based on your income level (if they don’t do this, ask them why not!).
- Make sure their claims process is simple, especially if you need to submit them yourself later on down the line (which is often necessary).
Choosing a telemedicine provider is no small task, and it requires some legwork and fine-tuning. Luckily, we have outlined the most important things you should look for to make the process easier and more productive. Now all you have to do is do your research and follow our recommended steps and you should be fine.
Author bio- Dr. Lorie Poston is a nurse practitioner with over a decade of experience in medicine. She is a dual board certified as a Family and an Adult-Gerontology Acute Care nurse practitioner and now operates Telehealth Care Florida